14566 – National Helpline Against Atrocities on SCs/STs

What is the news?

The Ministry of Social Justice and Empowerment has launched a National Helpline Against Atrocities(NHAA) – 14566.

About National Helpline Against Atrocities (NHAA) 

The helpline has been launched to generate informed awareness about the various provisions of the Prevention of Atrocities (PoA) Act,1989 and the Protection of Civil Right (PCR) Act,1955 that are aimed at ending discrimination and providing protection to all.

The Helpline is available on toll-free number “14566” across the country in Hindi, English and regional language of the State/UTs.

Mandate: The helpline will ensure that every complaint is registered as FIRs, relief is provided, all registered complaints are investigated, and all chargesheets filed are prosecuted in the Courts for decision – all within the given timelines in the Act.

Key Features of the National Helpline Against Atrocities (NHAA) 

Way to Access: The Helpline can be accessed by making a voice call /VOIP either from a mobile or landline number of any Telecom Operator across the country. It is also available as a web based self-service portal. 

Grievances Redressal & Tracking System: A Docket number is given for each complaint received from Victim/Complainant/NGOs regarding non-compliance of the POA Act, 1989 and the PCR Act, 1955. The status of the grievance can be tracked by complainant/NGOs online.

Auto Compliance & Feedback Mechanism: Every provision of the POA Act, 1989 and the PCR Act, 1955 related to the victim is monitored and compliance is ensured by triggering communication.

Source: This post is based on the article 14566 – National Helpline Against Atrocities on SCs/STspublished in PIB on 11th Dec 2021.

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