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Citizens can soon file grievances on CPGRAMS portal in Indian languages

News:During DARPG Hackathon,Minister of Personnel,Public Grievances and Pensions has said that citizens can soon lodge their grievances on the CPGRAMS portal in Indian languages.

Facts:

About DARPG Hackathon:

  • Department of Administrative Reforms and Public Grievances under  Ministry of Personnel, Public Grievances & Pensions is conducting an Online Hackathon for inviting innovative solutions for the Citizen Grievance Redressal Mechanism. 
  • The basic objective of the hackathon is to provide technology driven solutions to improve the grievance redressal mechanism in the country.

About CPGRAMS:

  • Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system.
  • The platform primarily aims to enable submission of grievances by the aggrieved citizens to Ministries or departments who scrutinize and take action for speedy and favorable redress of these grievances.
  • The platform has been developed by the National Informatics Centre in association with Directorate of Public Grievances(DPG) and Department of Administrative Reforms and Public Grievances(DARPG).
  • The procedure involves designating a senior officer as the Director of Grievances/Grievance officer in every office to ensure that the system remains accessible and fixing the time limit for disposal of work relating to public grievances and staff grievances.

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