Citizens can soon file grievances on CPGRAMS portal in Indian languages

News:During DARPG Hackathon,Minister of Personnel,Public Grievances and Pensions has said that citizens can soon lodge their grievances on the CPGRAMS portal in Indian languages.


About DARPG Hackathon:

  • Department of Administrative Reforms and Public Grievances under  Ministry of Personnel, Public Grievances & Pensions is conducting an Online Hackathon for inviting innovative solutions for the Citizen Grievance Redressal Mechanism. 
  • The basic objective of the hackathon is to provide technology driven solutions to improve the grievance redressal mechanism in the country.


  • Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system.
  • The platform primarily aims to enable submission of grievances by the aggrieved citizens to Ministries or departments who scrutinize and take action for speedy and favorable redress of these grievances.
  • The platform has been developed by the National Informatics Centre in association with Directorate of Public Grievances(DPG) and Department of Administrative Reforms and Public Grievances(DARPG).
  • The procedure involves designating a senior officer as the Director of Grievances/Grievance officer in every office to ensure that the system remains accessible and fixing the time limit for disposal of work relating to public grievances and staff grievances.

Print Friendly and PDF