An Ombudsman is an independent official or organization whose role is to investigate and resolve complaints or disputes, often involving issues of public concern.
Ombudsmen are typically appointed by governments, public bodies, corporations, or other organizations, and are responsible for ensuring that their constituents’ rights are protected and that the entities they oversee are acting in compliance with applicable laws and regulations.
In India, the institution of the ombudsman is called the Lokpal and Lokayukta. The Lokpal is an independent body established under the Lokpal and Lokayukta Act, 2013, with the mandate to investigate and prosecute cases of corruption against public officials, including the Prime Minister, Members of Parliament, and other high-level government officials.
In addition, there is also a Banking Ombudsman, which is an independent authority established under the Banking Ombudsman Scheme, 2006, with the mandate to resolve complaints and grievances related to banking services.
