Q. Which of the following country was the first to introduce citizen charter?

[A] United States of America

[B] United Kingdom

[C] Russia

[D] Australia

Answer: B

Explanation: The concept of a citizens’ charter was first articulated and implemented in the United Kingdom by the Conservative Government of John Major in 1991 as a national programme with a simple aim: to continuously improve upon the quality of public services for the people of the country so that these services respond to the needs and wishes of the users.

Source: Laxmikanth Governance