Q. Which of the following is/are the principle/s of citizen charter?
Choose the correct answer from below given codes:

[A] 1 only

[B] 1 and 2 only

[C] 2 and 3 only

[D] 1, 2 and 3

Answer: D

Explanation: The six principles of the citizens’ charter movement, as originally framed, were:

  • Quality: Improving the quality of services
  • Choice: For the users wherever possible
  • Standards: Specifying what to expect within a time frame and how to act if standards are not met
  • Value: For the taxpayers’ money
  • Accountability: Of the service provider (individual as well as an organisation) and
  • Transparency: In rules, procedures, schemes and grievances redressal.

Source: Laxmikanth Governance