RBI’s customer-complaint processing goes digital

The Reserve Bank of India(RBI) has launched a Complaint Management System (CMS).It is a software application to facilitate RBI’s grievance redressal processes. Customers can lodge complaints against any entity regulated by RBI with public interface such as commercial banks, urban cooperative banks,Non-Banking Financial Companies(NBFCs). This system will make sure that every complaint is received and… Continue reading RBI’s customer-complaint processing goes digital

RBI extends ombudsman scheme to non-deposit taking NBFCs

The Reserve Bank of India(RBI) has decided to extend the Ombudsman Scheme for Non-Banking Financial Companies(NBFCs),2018 to non-deposit taking non-banking financial companies(NBFC-NDs) having asset size of Rs 100 crore or above with customer interface. This decision has been taken to ensure expeditious redressal of complaints against deficiency in services concerning loans and other matters relating… Continue reading RBI extends ombudsman scheme to non-deposit taking NBFCs