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What is the news?
The government has launched a dedicated Portal and a Special Campaign for disposal of pending grievances in the Government of India during the period 2nd October to 31st October 2021. The campaign will focus on citizen-centric governance to bring “Ease of Living” for the common man.
About the campaign
The Special Campaign is aimed at ensuring timely and effective disposal of Public Grievances, references from MPs, State Governments, Inter-Ministerial Consultations and Parliamentary Assurances by each Ministry/Department during the campaign period.
During this special campaign, files of temporary nature may be identified and weeded out as per the extant instructions, and redundant scrap material and obsolete items may be discarded to improve cleanliness at workplaces.
Department of Administrative Reforms & Public Grievances (DARPG) will be the nodal Ministry to monitor the implementation of this campaign.
How the campaign will function?
DARPG has developed a dedicated Dashboard for the campaign, and also issued detailed guidelines in this regard to all Ministries/Departments of Government of India.
Each Ministry/Department has designated a Nodal Officer for the special campaign. The progress should be monitored by the Secretaries/HOD on daily basis.
What is the need for the campaign?
There had been a 10-fold increase in public grievance cases since 2014. The public grievances have increased from 2 lakh in 2014 to nearly 22 lakhs at present, with more than 96 percent disposal of cases.
Ministries and Departments have identified over 2 lakh cases of pending Public Grievances and 4.5 lakh physical files for weeding. To resolve them, a dedicated campaign has been launched.
Source: This post is based on the article “Union Minister Dr Jitendra Singh launches a Special Campaign on disposal of pendency in Government of India during the period 2nd October to 31st October, 2021” published in PIB on 1st October 2021.